1. General Website Terms of Use

The visitor/user of the pages of this website ergon-creativestores.com, (hereinafter "Website") grants his consent to the following terms of use, which apply to all content, pages, graphics, images, photographs and the files included in the Website. Therefore, you must carefully read these terms before visiting or using the pages and services of the Website. If he does not agree, then he must not use the content of the Website. The visitor / user is requested to check the content of the specific pages for possible changes. Continuing to visit/use the Website even after any changes means the visitor/user's unreserved acceptance of these terms

ergon-creativestores.com, is an officially approved online store for the retail sale of products via the Internet of the company with the name "AFOI GIANNOPOULI SA", based in Neo Rysio (Thessaloniki), with A.F.M. 095041077 and competent D.O.Y. FAE THESSALONIKI. ergon-creativestores.com, (hereinafter: "the Online Store") reserves the right to change the content of the ergon-creativestores.com Online Store at any time without informing users.

Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the ergon-creativestores.com online store.

Make sure you agree with the following terms and conditions because any transaction you may have with us through the above website is governed by the following terms and your transaction with us implies acceptance of these terms.

The present conditions concern and govern exclusively the relations of the company "" (hereinafter: "the Company"), with the natural or legal persons registered on ergon-creativestores.com, (hereinafter "the Users"). By registering on ergon-creativestores.com, Users simultaneously unconditionally accept these General Terms of Use and the Distance Selling Agreement.

The Company has the right to amend and renew the General Terms of Use and this Distance Retail Agreement at any time, unilaterally, without warning, according to its needs and business ethics, but is obliged to notify said amendments/renewals to the Users through the website of this online store ergon-creativestores.com, In the event that any User does not agree with the new terms, they have the right to request their deletion from ergon-creativestores.com in the process defined below. All terms of this distance selling agreement are deemed to be material.

Information & Products Provide

The company is committed to the completeness and validity of the information listed on the ergon-creativestores.com website, both in terms of the existence of the characteristics described for each product it has, as well as in the accuracy of the information provided, from its online store, services, subject to any technical or typographical errors, which have escaped notice or occurred unintentionally or due to any interruptions in the operation of the Online Store due to force majeure.

Limitation of Liability

The company cannot provide any guarantee for the availability of the products, but guarantees timely information to the customers about their unavailability.

The company is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website.

Under any circumstances, including the case of negligence, the Website is not responsible for any form of damage suffered by the visitor / user of the pages, services, products, options and contents of the Website which he/she proceeds with on his/her own initiative and with the knowledge of the terms herein and/or the on-line sale agreement and/or the electronic payment (provided this is done directly on the Website).

The products and/or services and in general the content of the Website are provided "as is" without any warranty expressed or implied in any way. To the fullest extent permitted by law, the Website disclaims all warranties, express or implied, including, but not limited to, those of merchantability and fitness for a particular purpose.

Also, the Website does not guarantee that the same or any other related site or the servers through which they are made available to you, are provided to you without "viruses" or other harmful components.

The Website does not warrant that the pages, products, services, options and contents will be provided uninterrupted, error-free and that errors will be corrected. Also, the Website does not guarantee that the same or any other related site or the servers through which they are made available to you, are provided to you without viruses or other harmful components. The Website does not under any circumstances guarantee the correctness, completeness or availability of the contents, pages, services, options or their results. The cost of possible corrections or services is borne by the visitor / user and in no case by the Website.

It is clarified that the content of the Website is commercial and not informative, and therefore users cannot base any of their behavior on the information contained therein, and the Website assumes no responsibility in the event that any of the information included on the Website turns out to be inaccurate.

Especially for issues related to the properties, description, use, price, etc. of the products offered for sale, visitors/users of the Website must contact the Website and are fully bound by the sales contract that they are asked to sign/consent to during the process execution of the order.

The Website is not responsible for opinions / opinions / placements / messages / publications of third parties wherever they are expressed on the Website. The Website is not responsible for the content of messages sent. Messages represent their sender and not necessarily the opinion of the people and contributors of the Website or other users. Any user who believes that he is affected either personally or more generally can contact the administrators of the Website and express his complaints to the contact details below.

The Website, in the context of its transactions from the online store, is not responsible and has no obligation to compensate for any possible damage or loss resulting from the cancellation of orders, from the non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs the interested customer based on the data kept about the availability or not, in which case it bears no further responsibility. The online store provides the content (eg information, names, photos, illustrations), products and services available through the website "as is". In no case is the Website liable civilly or criminally for any damage (positive, special or consequential, which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that may suffered by a visitor of the online store or a third party from a cause related to the operation or non-operation and/or the use of the website and/or inability to provide services and/or products and/or information available from it and/or from any non permitted third-party interventions in products and/or services and/or information available through it.

Newsletters

The sending of newsletters from the Website may only be done to subscribers who have chosen to receive newsletters and is fully technically compatible with the mail regulations and the new GDPR regulation. The Website provides subscribers / visitors / users of the Newsletter service with the possibility to unsubscribe from the recipient list. Registration and deletion of the newsletter is done through an authentication process of the subscriber's email address (opt-in, opt-out

The e-mails of subscribers/visitors/users of the Newsletter service are used exclusively for this purpose and for no other purpose. When a subscriber chooses to be removed from the recipient lists, then their email is permanently deleted.

The newsletters that the public receives by subscribing to mailing lists are the intellectual property of the Website and are therefore protected by the relevant provisions of Greek legislation and international conventions. The Website reserves the right not to register a person in the recipient lists or to delete them from them.

Intellectual property rights

This website is the official online wholesale and retail store of the company under the name "AFOI GIANNOPOULI S.A.", including distinctive titles, marks, images, graphics, photographs, drawings, texts, etc. are its intellectual property and are protected according to the relevant provisions of Greek law, European law and international conventions. Any copying, analog/digital recording & mechanical reproduction, distribution, transfer, processing, resale, creation of derivative work or misleading the public about the actual provider of the website content is prohibited. The reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the company "AFOI GIANNOPOULI SA". The names, images, logos and distinguishing features that represent the online store or third parties and their products or services are exclusive trademarks of "AFOI GIANNOPOULI S.A." or third parties protected by the relevant trademark laws and EU & international laws. Their appearance on the website should in no way be understood as a transfer or assignment of a license or right to use them.

Protection of Personal Data

The management and protection of the personal data of the visitor/user of the Website is subject to the terms of this Privacy Policy (GDPR) which you will find on our Website (ergon-creativestores.com), as well as to those defined in the national, community and international law regarding the protection of the individual from the management of personal data, as applicable from time to time.

Any possible future relevant regulation will be the subject of this. In any case, the Website reserves the right to change the terms of protection of personal data, in accordance with the applicable relevant legal framework.

"Links" (links) to other sites / suppliers / manufacturers / Partners / Affiliates

The Website does not control the availability, content, privacy policy, quality and completeness of the services of other websites and pages to which it refers through "links", hyperlinks or advertising banners. Therefore, for any problem that occurs when visiting / using them, you must contact the respective web sites and pages directly, which bear the relevant responsibility for the provision of their services. The Website should in no way be considered to endorse or accept the content or services of the websites and pages to which it refers or to be connected to them in any other way.

The visitor / user of the Website expressly accepts that any reference and/or reference to third parties (such as "suppliers", "manufacturers", "partners") etc. does not indicate any express or indirect acceptance/prompt or commitment of the Website, nor in any case of an offer to sell or provide a service or commitment of the Website to an agreement to provide any service related to them. The Website is in no way committed to any provision of service by or to third parties and does not operate as a direct or indirect seller or reseller of services they offer or invites visitors/users to enter into any contract with them.

User Obligations

Users agree and undertake not to use the online store with the ergon-creativestores.com brand, send via electronic mail (e-mail), or publish in other ways any content that is illegal for any reason, causes illegal offense and harm to the Company or any third party or violates the confidentiality or privacy of any person's information or in any way may cause any form of damage to the software operating platform of the online store or to the users' computers, by installing any form of malicious software code. This paragraph also includes the obligation of users not to send electronic messages promoting products, which may cause inconvenience to third parties. In this case, the Company disclaims all responsibility for the inconvenience or any kind of damages that may be caused to third parties due to the improper use of this service.

Secure Transactions

The Company recognizes the importance of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures to ensure your maximum security. All information related to your personal information and transactions is secure and confidential. The security of the ergon-creativestores.com Online Store is achieved by the following methods:

WE INFORM YOU THAT FOR ONLINE PAYMENTS BY CREDIT CARDS THE WEBSITE COOPERATES WITH THE < > (NBG).

YOUR CREDIT CARD DETAILS ARE NOT DISCLOSED TO US BECAUSE OUR AUTOMATIC TRANSACTIONS ARE PROCESSED THROUGH THE SYSTEM OF THE BANK THAT PROCESSES YOUR TRANSACTIONS.

YOUR CARD DETAILS ARE REGISTERED THERE AND ONLY THERE.

THIS ENSURES YOU TOTAL SECURITY IN YOUR TRANSACTIONS WHEN YOU PURCHASE BY CREDIT/DEBIT CARD FROM ergon-creativestores.com.

User Registration

The details required for the User's registration, depending on whether he chooses to register as a wholesale or retail online store user, are the following:

1. Name

2. Adjective

3. Address

4. T.K

5. City

6. Country

7. Contact telephone number

8. Email

9. Personal Secret Security Code (password)

10. Confirmation of Personal Secret Security Code (password)

By entering the User's details in the relevant registration form on the Website, the Company will identify the User and cross-check his details, in which case the User will receive within 24 hours a confirmation email of his registration which will include a link to activate the account of.

Customer Identification

Your e-mail and the Personal Secret Security Code (password) are used for your identification, data which every time the User registers, they provide access to their personal data with absolute security.

The User is given the possibility to change the Personal Secret Security Code (password) as often as desired. The only person who has access to your information is the User through the above codes, and the User is solely responsible for maintaining its confidentiality and concealment from third parties. In the event of its loss or leakage, the User should notify the Company immediately, otherwise the Website is not responsible for the use of the secret code by an unauthorized person. Users are advised, for security reasons, to change their password at regular intervals and to avoid using the same and easily detectable codes (e.g. date of birth).

In the event that the User forgets the Personal Secret Security Code (password) that he has set, he may redefine it with a relevant request in the provided field of the Website. The change or redefinition of the Personal Secret Security Code (password) is carried out through the e-mail address that the User has filled in when registering on the Website.

Confidentiality of Transactions

Privacy is taken for granted. All information transmitted by the User to the online store ergon-creativestores.com is confidential and the Company has taken all the necessary measures to ensure that it is used only to the extent that this is deemed necessary in the context of the services provided.

Applicable Law and Other Terms

The Website reserves the right to unilaterally modify the content of all terms of use without notice. For this reason, the visitor / user of the Website must visit them often to be updated. The above terms and conditions of use of the Website, the sales agreements (on line sale agreement) as well as any modification, change or alteration thereof, are governed and supplemented by Greek law, European Union law and the relevant international treaties that regulate issues related to with e-commerce as well as distance selling. Any provision of the above terms that becomes contrary to the law, automatically ceases to be valid and is removed from this, without in any way affecting the validity of the other terms.

This constitutes the entire agreement between the Website and the visitor/user of its pages and only binds them. The on line sale agreement found on the Website concerns orders/purchases and payments on the Website and operates in addition to this. No modification of these terms shall be considered and shall not form part of these agreements unless made in writing and incorporated herein. Competent courts for the resolution of any disputes arising from the visit/use of the Website pages shall be the courts of Thessaloniki in accordance with Greek law.

For any communication to the Website please send an email to [email protected]. Also, if you have identified any problems with the content of the Website that relate to legal or ethical issues, especially regarding its reproduction and the use of intellectual property rights, please notify us at [email protected].

2. TERMS OF THE DISTANCE RETAIL AGREEMENT

ergon-creativestores.com, is an officially approved online store for the sale of products via the Internet of the company under the name "AFOI GIANNOPOULI SA", based in Neo Rysio (Thessaloniki), with A.F.M. 095041077 and competent D.O.Y. FAE THESSALONIKI. ergon-creativestores.com, (hereinafter: "The Website") reserves the right to change the content of the ergon-creativestores.com Online Store at any time without informing users.

These terms and conditions concern and govern exclusively the relations of the company "AFOI GIANNOPOULI S.A." (hereinafter: "the Company"), with the natural or legal persons registered on ergon-creativestores.com (hereinafter "the Users"). By registering on ergon-creativestores.com, Users simultaneously unconditionally accept the General Terms of Use and this Distance Retail Agreement.

The acceptance of the present Terms and Agreements applies to every transaction with the company and the sale of goods offered through the Website for the present and for the future and concerning the users.

The Company has the right to amend and renew the General Terms of Use and this Distance Selling Agreement at any time, unilaterally, without notice, but is obliged to notify the said amendments/renewals to the Wholesale Users by email. In the event that any User does not agree with the new terms, they have the right to request their deletion from ergon-creativestores.com in the procedure set forth (Article 2) below. All terms of this distance selling agreement are deemed to be material.

Article 1. Application

This Agreement covers exclusively any sale of products through the website ergon-creativestores.com. Any other Terms and Conditions are expressly excluded. Every user who enters and uses the services of the online store is deemed to consent and unconditionally accept the conditions set forth here, without any exception. If a user does not agree with these terms, he must refrain from using the online store and from any transaction with it. Sending your order implies acceptance of this contract and all its terms.

Article 2. User Registration Procedure on the Website

Registration on the Website is only allowed to (a) natural or legal persons (b) who have full legal capacity, (c) have a postal address in Greece or abroad and (d) have an e-mail address.

Each User expressly declares and warrants that at the time of registration on the Website he/she provides complete, accurate and true information about his/her personal information and that he/she has the required legal qualifications as well as the necessary ability to understand these Terms and Conditions for to register on the Website. The Company does not recognize and is not bound by any use of the Website by Users who do not meet any of the above conditions.

Registration is free of charge. Among other things, each User is asked to define his access information, which consists of his e-mail and a Personal Secret Security Code (password). The User is obliged to keep secret the Personal Secret Security Code (password) he has for accessing the Website and not to grant and/or share it with any third parties. The User is solely responsible for the maintenance and confidentiality of the access data to the Website and, consequently, is solely responsible and liable for any activity, responsibility, claim, cost, and/or expense, even of a legal nature, associated with any use, illegal or not, of his access details.

The Company reserves the right to interrupt and/or delete the User's registration from the Website, at any time, without prior notice, if it finds any action that makes it inappropriate, problematic and/or impossible to maintain the User's registration on the Website as , indicative and not limiting, refers to the fraudulent intervention in the operation of the Website, the provision of inaccurate personal information, the use of access information for illegal or fraudulent purposes, the violation of any of these Terms and Conditions and the General Terms of Use. In case of suspension and/or deletion of the registration from the Website, the User will be prohibited from creating a new registration with personal information linked to the account that was suspended or deleted by the Company.

Each User reserves the right at any time, without prior notice, to request their deletion from the Website by sending an electronic message (e-mail) to the Website. Deletion of the registration from the Website implies the suspension of the User's access details and therefore it will automatically be impossible for the User to further access the Website through said details. In the event that the User wishes to re-register on the Website, he must follow a new registration procedure as defined in these Terms.

Article 3. Order Procedure Description – Order Cancellation

Visitors/users select from the product catalog or product search specific products/product codes and place them in the Shopping Cart.

Orders are archived electronically and users can, if they so wish, obtain knowledge of the content of their order.

The use of the Website is the sole responsibility of the User/Visitor.

They then select from the Shopping Cart the products they ultimately wish to order/delete.

Then they fill in the special form that is displayed with the details of the order, such as the method of payment, the method, the address and any comments on the order.

They inspect the overall picture of the order, accept the terms of the remote sale and give, by clicking on the "I accept" field, the final order order (only then the order order is completed.) At each step of the above and to correct errors before the assignment of the order the relevant correction options are offered.

Then, after the acceptance of the order, a notice of receipt of the order (order number) and confirmation of the ordered items/products, the invoicing address and the method of payment are sent to the user's e-mail address that has already been registered, the total amount of the order etc.

The time period for receiving the products varies according to the availability and the delivery method chosen by the users. The time of receipt will also be determined according to the stock of the Company's warehouse.

Although the company makes every effort to have all items available in its warehouses, there is a possibility that some of them are out of stock/temporarily unavailable or their manufacturer/supplier has indefinitely ceased manufacturing and distribution their. In this case, users are informed of their availability when confirming the order where they are asked to contact the company/Website by e-mail to modify the order as the case may be.

Order cancellation

From the moment the customer pays for the order, only then will the process of collecting and sending the products to the customer begin. In this case, i.e. from the moment of payment of the order by the customer until the date of delivery of the products, the customer will not be given the possibility to cancel this order.

Article 4. Shopping Cart – Wish List of Products

Each visitor/user has the right to keep a shopping cart in which he can store the products he wishes to order. The "Guest Shopping Cart" allows the visitor to store their products in a temporary shopping cart. When the visitor leaves the Website, his shopping cart and Wish List will be emptied.

Article 5 Product Description

The control of the technical information provided and the suitability of the items/products ordered is the sole responsibility of the user using the Website. The Website bears no responsibility for any incompatibilities of the products with other products. The Website makes every effort to present the products available from it and their essential characteristics as accurately as possible. The Website has also made every effort to accurately reflect the actual colors of the products when they appear on the Website. However, the company is not responsible and does not guarantee the absolute accuracy of the display of the colors of the products on the user's computer screen, as this depends on the characteristics of each screen and computer.

The Website will only be liable for defects in the products it makes available to customers. All products are shipped packaged. However, in the event that a defective or poor-quality product is proven to be found in the quantities delivered, the Website informs you that the Company is only responsible for replacing it and not for refunding money.

Article 6 Limitation of Liability

Under any circumstances, including the case of negligence, the Website is not responsible for any form of damage suffered by the visitor / user of the pages, services, products, options and contents of the Website which he/she proceeds with on his/her own initiative and with the knowledge of the terms herein and/or the Distance Sale Agreement (on-line sale agreement) and/or the electronic payment (provided this is done directly on the Website).

The products and/or services and in general the content of the Website are provided "as is" without any warranty expressed or implied in any way. To the fullest extent permitted by law, the Website disclaims all warranties, express or implied, including, but not limited to, those of merchantability and fitness for a particular purpose.

The Website does not warrant that the pages, products, services, options and contents will be provided uninterrupted, error-free and that errors will be corrected.

Also, the Website does not guarantee that the same or any other related site or the servers through which they are made available to visitors/users, are provided without "viruses" or other harmful components.

The Website does not under any circumstances guarantee the correctness, completeness or availability of the contents, pages, services, options or their results.

The cost of any corrections or services is borne by the visitor / wholesale user and in no case by the Website.

It is clarified that the content of the Website is commercial and not informative, and therefore users cannot base any of their behavior on the information contained therein, and the Website assumes no responsibility in the event that any of the information included on the Website turns out to be inaccurate.

Especially for matters related to the properties, description, use, price, etc. of the products offered for sale, visitors/wholesale users of the Website must contact the Website and are fully bound by the sales contract that they are asked to conclude/consent to when order execution process.

The Website is not responsible for opinions / opinions / placements / messages / publications of third parties wherever they are expressed on the Website. The Website is not responsible for the content of messages sent. Messages represent their sender and not necessarily the opinion of the people and contributors of the Website or other users. Any user who believes that he is affected either personally or at a more general level can contact the administrators of the Website and express his complaints to the contact details of the Website.

For transaction security, in the event that a product presents an unusually low price, without any particular indication to justify it, users are requested to contact the Website before ordering this product. The cost of any corrections or services is borne by the user/visitor and in no case by the Website.

Article 7 Copyright

That also applies to the General Terms of Use of the Website.

Article 8 Protection of Personal Data

That also applies to the Website's Personal Data Protection Policy.

Article 9 Withdrawal – Product Returns

Users have the right to return the products, free of charge and without justification, within an exclusive period of 14 (fourteen) calendar days from the date they receive the products at their expense in all cases in which the order is executed incorrectly, i.e. in case of delivery items other than those ordered by type or quantity or in the event that upon delivery the items have a damaged package, completely or in most of it, or in the event that any of the items are found to be defective. In this case, the user must either not accept the receipt of the products in the first place, or request their return, after consultation with the Company and by sending the returned product to the address of the company "AFOI GIANNOPOULI S.A." with an accompanying signed letter from the user.

The above return arrangement applies only to the products that present a problem and not to the entire order. The information-consultation regarding all the above problems should be done in writing through the electronic address ergon-creativestores.com with specific information about the return codes and quantities, as well as the method and time of their return.

In the case under (a), the user bears only the direct cost of returning the products. Returns are accepted only if the products returned are in the same condition in which they were received by the user, i.e. without their packaging being unsealed or tampered with and in any case they must not have been used and their packaging must be accompanying the product (including the usual labels/tags of the product/price which must not have been removed from the product). The products must be accompanied by their relevant purchase and delivery documents (e.g. bill of lading, invoice, receipt, bill of lading, etc.).

If the product does not meet the above conditions the Company may not accept it and therefore refuse the replacement and the product will be returned to the user at his own expense.

In any case, any damage to the product during the return of the product to the Website or the store, is solely borne by the user.

The Website recommends that users carefully check at the time of delivery of their order the condition of the products sold and the integrity of their packaging and label in order to identify any obvious defects.

In case of return of the products and if their defect is proven, the Company will be obliged to replace these products within 30 days from the date of return of said products.

Cases and conditions of return

A. Returns Due to Delivery Error

In all cases in which, through proven fault, we are delivered other than the ordered products, by type or quantity, then we send you the correct product and assume all costs of transporting old and new product.

B. Returns of Defective Products

In the event that the product is found to have a manufacturing defect, the following apply:

The return of the product to be replaced should be made together with all the documents that accompanied the product (bill of lading, receipt, etc.)

After the product is returned, the defect reported by the customer is checked and then contacted about the results of the check.

If it is determined that the defect is not due to misuse, the product will be replaced. In the case of replacement, the product will be replaced with a new one if it is available or another with the same technical characteristics after consultation with the customer. Under no circumstances will the money be refunded to the customer but the product will be replaced.

In the case of returning the defective product via Courier, the customer bears the shipping costs of the replaced or repaired product.

C. Return of non-defective products – Customer right of withdrawal without reason

The customer has the right to withdraw from the purchase / sale contract for the products he bought from our online store, without being obliged to inform us of the reason why he wishes to return them, within a period of fourteen (14) calendar days from the day who will receive the products. The period of seven (14) calendar days for the exercise of the right of withdrawal starts from the day after the shipment of the products.

The declaration of withdrawal is made in writing or electronically by sending an email (electronic mail) to the address [email protected] or by filling out the contact form that you will find on our website.

Our Company will send confirmation of receipt of the withdrawal statement once it is in its possession.

From the day on which you notify us of your wish to withdraw, you are required to return the products you purchased from our store to us within 14 calendar days.

The cost of shipping / returning the products to our company is borne by the customer.

In order for the return to be accepted, the returned product must be unused, in excellent condition (as new) exactly as it was before its sale, in its complete original packaging (box, nylon, foam, which will not must have tears or wear/alterations) and with all the contents of the original packaging (forms of instructions for use, etc.) as well as the sales document. Products that are sealed must be returned sealed.

Product Replacement

Our Company is obliged to replace your product with a product of similar or equal value within thirty (30) calendar days from the date of receipt of the returned products.

Under no circumstances will shipping or return charges be refunded to the customer.

The right of withdrawal applies to new products and not to defective products which are covered by their respective guarantees and the conditions for returning defective products.

The customer is responsible for indemnifying the company if he made use other than that which is necessary to establish the nature, characteristics and operation of the goods. The determination of the nature, characteristics and function of the goods should be made based on the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and without the good / product is used. The company is willing to inform the customer of any question regarding the nature and operation of the products by providing additional information material by electronic or other means. The company is entitled to agree with the customer its compensation even with mutual netting.

In the event that the products are returned damaged, used, without the security tape or incomplete, the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without recourse in full or partial offsetting of his claim against the customer.

Article 10. Payment Methods and Product Prices

The Website, for the convenience of users, provides them with the possibility to pay for their order in any of the following ways:

A. By charging their credit or debit card VISA, MASTERCARD

The user's credit card is charged when the order is shipped on the date the order form is completed and submitted.

WE INFORM YOU THAT FOR ONLINE PAYMENTS BY CREDIT AND DEBIT CARDS, THE WEBSITE COOPERATES WITH THE< > (NBG).

YOUR CREDIT CARD DETAILS ARE NOT DISCLOSED TO US BECAUSE OUR AUTOMATIC TRANSACTIONS ARE PROCESSED THROUGH THE SYSTEM OF THE BANK THAT PROCESSES YOUR TRANSACTIONS.

YOUR CARD DETAILS ARE REGISTERED THERE AND ONLY THERE.

THIS ENSURES YOU TOTAL SECURITY IN YOUR TRANSACTIONS WHEN YOU PURCHASE BY CREDIT CARD FROM OUR WEBSITE.

B. With the COD method. In this case, the user must pay the entire charge of his order, during its delivery by the cooperating courier company.

The Company/Website reserves the right to adjust prices without notice.

Article 11. Delivery and Receipt of the Products

The products ordered by the user are delivered:

A. Through the cooperating courier company. The shipping charge is automatically calculated based on the total cost of the order placed and is included in the final total to be paid in order to initiate the processing of the order. For orders over €50 shipping costs are free. While for orders under €50 the shipping costs amount to €4.

In this case, the Website/Business is not responsible in cases of delay and/or failure to deliver which is due to third-party intermediary organizations, transporters, etc. and/or to reasons of force majeure or fortuitous events. The cost and risk of transporting the product is entirely borne by the user after it has been delivered by the Company to the transport company.

The products can be sent to the user anywhere within the Greek Territory, as long as there is no specific reason for failure. In this case, the products will be sent to the place indicated by the user when registering his online order, through the Hellenic Post Office or through a private transport company. The cost is borne by the user. Ownership of the product is transferred to the user after full payment.

The user cannot refuse the shipment of the products once the Website confirms the availability and the user pays for the order. The delivery time depends on the place of delivery and the availability of the products.

Deliveries are made Monday to Friday after consultation and communication with the Company or the Website.

* For countries outside the E.U.: ‘’Extra fees may occur which the recipient pays ’’.

Article 12. Applicable Law and Other Terms

The order forms specify any more specific terms and agreements that govern the purchase of each specific product in addition to the terms and agreements of this contract (Distance Retail Contract), and the General Terms of Use.

The Website reserves the right to reserve and/or refuse execution of orders if it informs the interested user/visitor of the reasons for the relevant reservation and/or refusal.

The Website reserves the right to unilaterally modify the content of all terms without notice. For this reason, the visitor / user of the Website must visit them often to be updated. These terms, the General Terms of Use as well as any amendment, change or alteration thereof are governed and supplemented by Greek law, European Union law and the relevant international treaties that regulate issues related to electronic commerce. For all transactions with the Website, the General Terms and Conditions apply. Z1-496/2000 on distance sales. For this reason, the Website must inform users about a) the essential characteristics of the good it offers, b) the price, c) the quantity and transport costs, d)) the method of payment, e) the method of delivery and execution , f) the duration of validity of the offer or price and g) the right of withdrawal. Any provision of the above terms that becomes contrary to the law, automatically ceases to be valid and is removed from this, without in any way affecting the validity of the other terms. Visiting/using https://ergon-creativestores.com/ assumes the unconditional acceptance of the above terms.

No modification of these terms shall be considered and shall not form part of these agreements unless made in writing and incorporated herein. The competent courts for the resolution of any disputes arising from the visit / use of the Website pages are the courts of Thessaloniki.

For any communication to the Website please send an electronic letter (email) to the address [email protected].